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About Us

 

Our Mission

To provide a high quality IT and Computer Repair services, at a fair price, with exceptional customer service.

Individualized Services

Computer Repair Tech2go is committed to offering excellent customer service at reasonable prices. You each have unique needs and situations, and we take pride in offering individualized solutions.

  • Convenient location close to your home, your business, office or the Road

  • Fast, efficient service: On-site or In-shop service.

  • Reasonable rates for Laptops, Desktops and Servers.

Satisfaction Guaranteed

We know our success depends on your satisfaction. We promise to do whatever we reasonably can to make you happy. We love questions, and we try to explain everything in regular language (no technical mumbo-jumbo)! If you are not satisfied by the quality of our work, we will either fix the problem, or if it can't be fixed, refund the cost for that part of the service. Please read the next section carefully, because it spells out some important issues about computers and computer repair.

EXAMPLES OF WHAT WE DO GUARANTEE:

Problems with any hardware or software we install due to installation errors. Conflicts from our installation of hardware or software where a patch or fix is available Problems that relate directly to the service we provide. EXAMPLES:

  • We connect and test your DSL, T1 or Fiber connection, and the next day you can't get online.
  • We install a printer, and it works when tested. The next day, it won't print.
  • We install Microsoft Office, and it works after testing. Later that evening, you can't open a Word document.
  • Parts that we sell you.  A solution we provide for one problem creates another obvious problem.

EXAMPLES OF WHAT WE DON'T GUARANTEE:

Problems with any hardware or software we install, due to product failure, manufacturing defect, or incompatibility. (Covered by manufacturers warranty) Conflicts from installation of hardware or software where a patch or fix is not available Problems that do no relate to the service we provide. EXAMPLES:

  • We install a printer, and the next day your CD Burner quits working.
  • We remove a virus from your system, and in a couple days, you are re-infected with a virus.
  • A new problem develops that we were not aware of before or during the services we are providing. Problems created by improper computer use.
  • Parts we purchase on your behalf that you reimburse us for. A solution for one problem creates another problem that is not obvious, usual, or expected.

Full Responsibility for our Work

We want to accept FULL RESPONSIBILITY for any problems that result from the work we do. We wish that we could be perfect, but computers are very complicated, and sometimes unintended or unexpected problems can occur. In fact, sometimes the very solution to one problem can cause a new problem. We do promise to do whatever we can, within reason, to avoid such problems, and to rectify them wherever possible.